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07593 875748 enquiries@petsinpartnership.co.uk

Pets In Partnership Data Protection and Privacy Policy

Pets In Partnership Limited takes the privacy of your information seriously and we ask you to read this Privacy Policy carefully as it explains how and why we collect your personal information, your rights and choices when it comes to these details, as well as the steps we take to ensure it is secure and confidential.

Our privacy policy explains:

• The personal information we collect
• Why we collect your information
• How we process/use your information
• How long we hold this information
• How to contact us about your choices
• Any changes to this Privacy Policy

The Personal Information We Collect

When you make an enquiry, discuss a situation about your pet and/or actively enrol in one of our services, we will accordingly collect some or all of the following – your name, address, telephone number, e-mail address, pet details and information on the issue you have contacted us about. For those of you who have private behaviour assessments we take a case history as a part of the process for building a programme of work for resolving problems or difficulties occurring and keep a log of any ongoing work or communication we do.

Why We Collect And Use Your Information

We collect your contact details only to enable us to appropriately respond to you regarding your specific enquiries and for service provision to you i.e. posting literature packs, e-mailing information documents, speaking on the phone to talk through your options so on and so forth.

We collect your pet details so that we can identify the needs of your pet at any given time i.e. breed of dog, age of dog can dictate what activities are best for them as one simple example.

We record basic details of the communication we have so that if ongoing contact occurs, you do not have to keep repeating your story or repeat giving us information, thus providing you with smooth and connected support. This also allows us to trace whether a job has or has not been carried out for you.

For private consultation work we take case histories and record sessions so that we can be thorough in our work for you and have a way of reviewing the progress being made for you and your pet. Please see ‘Sensitive Information’ below for further information on this.

How We Process / Use Your Information

Personally Identifiable Information (PII), i.e. contact details, will be held securely and only accessible by designated staff members.

We will never share your personal information with third parties unless legally required to do so.

Other personal information will be collected only as required to provide a thorough and professional service to you.

We will only use your information to contact you regarding on-going enquiries and active service provision.

Sensitive information

Pets In Partnership Ltd is committed to providing a professional and thorough service to our clients. To this end we often conduct a “History Take” with our clients. This is simply to give us as much information and background as possible when dealing with potentially complex and long-standing behaviour issues with your pets. Without this history take we would not be able to do our job properly nor give you the best service. There are numerous factors that affect pet behaviour in and out of the home, our history take is designed to get as clear a picture as possible of these factors. This other sensitive information may include details of the following; domestic set-up, mobility issues, disability issues. You are not obliged to give information that you are not comfortable giving. This sensitive information will form part of your case notes and will be held securely and accessible by designated staff members only.

How Long We Hold This Information

We provide the option of life time support for our clients with their pets. This means that even when current enquiries or work together has been completed, you can contact us any time about an interest or a concern you have with regard to your pets to discuss. Keeping your information on our secure private and confidential database means that should you wish to tap into our services or support later, we don’t have to re-ask you for information in order to help, making solving problems or communicating much smoother for you. We provide an ongoing personal service to you.

The data we keep, is your name, address, telephone and e-mail address, your pet’s details, record of our communication with you, a record of the services you have used and if it includes private behaviour work, your pet’s case file during the course of their life.

In accordance with this, your data will be retained for a reasonable period unless you request that we delete your information from our records earlier. This must be done by emailing us at pipclients@gmail.com with your name clearly stated.

How To Contact Us About Your Choices

Contact us directly if you have any queries or concerns about the way we process your personal data, or if you would like to obtain details of the personal information we hold about you.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. You can also contact us at any time to have your details removed from our database or to update preferences on how you would like to receive information about our services should you be on our mailing list or on one of our service waiting lists.

We will, at appropriate intervals, contact you to re-confirm your consent to hold your data.

Changes To This Privacy Policy

We may change this privacy policy to reflect changes in legal requirements, our data handling processes or features of our services or websites. Any updated Privacy Policy will be available from our website. If you require any clarification as to how we operate and use your information please contact us at pipclients@gmail.com or richard@petsinpartnership.co.uk Our data controller is currently Richard Baker, richard@petsinpartnership.co.uk